Shipping policy

Shipping Policy

Overview

Shega Foods ships perishable and shelf-stable food products throughout the United States. Because many of our items are perishable, we take care in how and when orders are packed and dispatched. Please review this policy before placing your order.

Processing Time

Orders are processed within 3–4 business days of being placed.

To preserve freshness, we fulfill and ship orders on Mondays and Tuesdays only, so that packages are not held by carriers over a weekend. Orders placed after our weekly cutoff will ship on the next available fulfillment day.

Shipping Methods and Delivery Times

We ship via USPS, FedEx, and UPS. Estimated delivery times begin once your package leaves our facility:

Delivery times are estimates, not guarantees. Please note that total time from order to arrival includes both processing time and transit time.

Shipping Rates

Shipping is calculated at checkout based on destination, package weight, and the method you select. Rates are shown before you complete your order. We do not offer free shipping at this time, regardless of order size.

Packaging

Perishable items are packed with cold packs and insulated shield wrapping to maintain temperature during transit. During periods of extreme heat or cold we may adjust packaging or hold shipments briefly to protect product quality, and we will notify you if your order is affected.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order is dispatched. Please allow up to 24 hours for tracking to update after you receive the notification.

Receiving Your Order

Because our products are perishable, please plan to receive your delivery promptly. We recommend shipping to an address where someone can bring the package inside soon after it arrives, and refrigerating or storing items according to any instructions included.

We are not responsible for spoilage caused by packages left unattended for an extended period after delivery, delivery to an unsuitable location, or an incorrect or incomplete shipping address provided at checkout.

Delays

Delivery estimates are not guaranteed, and we are not liable for delays caused by carriers, weather, or other circumstances outside our control. If a delay affects the condition or usability of your order, you may be eligible for a refund under our Refund Policy, provided you contact us within 7 days of delivery.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are unable to reroute packages once dispatched, and orders returned to us due to an incorrect address are not eligible for refund.

Lost or Damaged Packages

If your package arrives damaged or does not arrive at all, contact us at taffy@shegafoods.com within 7 days of the expected delivery date with your order number and photographs where applicable. See our Refund Policy for details on eligibility.

Wholesale Orders

Shipping for wholesale and commercial orders is arranged separately. Contact taffy@shegafoods.com for details.

Questions

Email taffy@shegafoods.com and we will be happy to help.

Last updated: September 22, 2026