Refund policy

Refund Policy

Overview

We want you to be satisfied with every order. Because our products are perishable food items, we are unable to accept general returns. However, we will issue a refund or replacement if your order arrives late or in unsatisfactory condition, as described below.

Eligibility for a Refund

You are eligible for a full or partial refund if:

  • Your delivery arrived late. Your order was delivered after the estimated delivery window provided at checkout, and the delay affected the condition or usability of the product.

  • Your product arrived spoiled or damaged. Items arrived spoiled, expired, or damaged in transit.

Time Limit

All refund requests must be submitted within 7 days of the delivery date. Requests received after 7 days cannot be processed.

How to Request a Refund

  1. Email us at taffy@shegafoods.com within 7 days of delivery.

  2. Include your order number, a description of the issue, and photographs of the affected items and packaging.

  3. We will review your request and respond within [2–3] business days.

Photographs are required for spoilage and damage claims so that we can assess the issue and improve our packaging and shipping.

Refund Processing

Approved refunds are issued to the original payment method within [5–10] business days of approval. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account. Where appropriate, we may offer a replacement shipment or store credit instead of a refund, based on your preference.

Returns

Due to food safety regulations, we do not accept physical returns of perishable products. You do not need to ship items back to receive a refund.

Non-Refundable Situations

Refunds are not available for:

  • Orders where an incorrect or incomplete shipping address was provided

  • Packages marked as delivered but reported missing due to theft or an unsecured delivery location

  • Requests submitted more than 7 days after delivery

  • Change of mind or ordering the wrong item

Shipping Costs

Original shipping charges are refunded when the issue was caused by a delivery delay or product condition on our end.

Questions? Contact us at taffy@shegafoods.com and we will be happy to help.

Last updated: September 22, 2026